Tioman Island Malaysia | Paya Beach Resort FAQ

GENERAL

How can I make my reservations?

You can make reservations here for INSTANT Confirmation.

What is the Mode of payment?

1) Payment can be made via credit card at our Online Booking Engine.

2) Bank Transfer
You can bank-in the payment to our current account at: -
Account Name : Paya Beach Resort Sdn. Bhd.
Name of Bank : AmBank (M) Berhad
A/C No : 068 201 200011 1 (please indicate your confirmation number)
Swift Code : ARBKMYKL
Company Registration No : 416417-A
Kindly fax or email a copy of your bank in slip to us.

3) DuitNow
To make a transfer via DuitNow, please choose "Business Registration Number” at ID Type and key-in “416417A” to make payment.
Upon payment completion, please take note that you will need to email us a copy of your DuitNow transaction along with your Invoice number.

What is the check in/check out time?

Our official check-in time is 2.00pm and check-out time is 11am. If you are arriving earlier, please inform us in advance. We will try to provide you with a more convenient check-in time if your allotted room is available.

How long will it take to receive a response to my reservation request?

You will receive a reply within two days of making your reservation request. However if you make an Internet booking, you will be able to secure an instant confirmation.

Do I need to place a deposit upon arrival at your resort?

A refundable deposit in any currency equivalent to RM200 upon check in is required.

What are your cancellation/amendment policies?

Should there be a change in your travel plans, kindly inform us in advance. Cancellations/Amendments made 4 weeks OR before the scheduled arrival date will be charged RM100 per person. Cancellations / Amendments made less than 4 weeks before the arrival date will have no refund. There are no refunds for No-Shows.

What is your office address?

Sales Support Office
Email: sales@payabeach.com
Whatsapp and Wechat: +60 186608081

Operating hours:
Monday to Friday (9am to 6pm)
Saturday, Sunday & Public Holiday (Closed)

Can I make special requests?

The hotel staff will do their best to accommodate your requests. However, these are subject to availability at the time of your check-in to the hotel.

At what ages do children qualify for Child Rates?

Child rates apply to children between 2 to 12 years old.

Do you have Baby Cots?

Baby cots are available free of charge upon advance request.

Is a visa required to travel to your resort?

Many visitors do not need a visa to visit Malaysia and are exempted when visiting for holidays or social purposes, however it would be prudent and responsible to check before travelling. For more information, kindly visit http://www.imi.gov.my/index.php/en/main-services/visa/visa-requirement-by-country

What telephone number should I give my family members in case of emergency?

Our reception desk contact number is +6011 2382 9960.

Do you provide Wi-Fi service?

Complimentary Wi-Fi services are available throughout the resort area.

What about cell phone coverage?

The service providers are Maxis and Celcom.

Is drinking water provided?

We provide filtered water dispensers conveniently located around the resort for free during water refills. Each guest room is equipped with a water boiler along with Coffee & Tea making facilities.

What is the usual climate?

The average yearly temperature during the day is about 31 Celsius or 88 Fahrenheit. At night the yearly average temperature is 24 Celsius or 74 Fahrenheit.

When is the monsoon season?

Usually monsoon season starts from the middle of November until the middle of February. It's the annual northeast monsoon period when the "wet season" is prevailing. As it is normally a good weather even during the monsoon season, our resort remains open throughout the year and offer monsoon promotions.

Ferry operator, Blue Water Ferry Company, operates the ferry from Mersing-Tioman once a day during the monsoon period. The schedule may vary depending on Tide Levels, Sea Conditions and Weather. Kindly take note that activities are subjected to weather conditions as well.

Are there ATM facilities on Tioman?

No, there are no ATM facilities on Tioman, but we accept Visa and MasterCard credit cards. For purchases and expenses outside the resort, we advise guests to bring cash.

Are there any Wheelchairs provided?

Wheelchairs are available only for first aid purposes in case of an accident. We have two Standard Chalets that are wheelchair friendly and our restaurant and reception area is wheelchair friendly. Most areas within the resort are flat by nature. It will not be difficult to move around. The snorkeling or dive boats and the jetty are not equipped to cater to special needs. Getting on and off the boats at the jetty area will require specialized assistance, which we are not able to provide. We will however help by cooperating with the trained assistant who accompanies the guest with special needs.

Is there a Mosque at Tioman?

Yes. The Mosque is located at Kampong Genting, about 20 minutes from the resort by boat.

Are diapers available for purchase at the resort?

Yes, Diapers are sold at our Duty Free Shops.

Are strollers available at the resort?

Strollers are not available in the resort. Kindly bring your own strollers.

Do I need to bring an electrical adapter?

Yes, you are encouraged to bring one. The sockets there are “British-style 3 pin square plugs” (Type G). It is 240V and 50Hertz.

Are there any Clinics at Tioman?

The nearest government clinic is located at Teket village some 15 minutes away by speedboat. The contact number for the Clinic is 09-4191880.

What is the difference between Paya Beach Resort and TiomanPaya?

Please note that there are 2 " Paya" resorts in Tioman. We are "Paya Beach Resort". Our resort is located is at the beach front area and most of our rooms are sea facing. Also, we have the only swimming pool, spa outlet, western/asian restaurant, beach club and a PADI dive centre. The other "Paya" is located behind the river in the forest area. Please see our web site www.payabeach.com. for detail rates or contact our sales office for more information.

Are there any shopping malls at Tioman?

No. However, you are able to purchase things at our Duty Free Shops.

May I know, is it necessary for Malaysian to bring along their passport for the Tioman trip?

No but all the passport numbers or IC numbers are requirement by the Jabatan Laut (Marine Department) for every passenger taking the ferry to Tioman.

Do you provide toothbrush and toothpaste?

Kindly note that complimentary toothbrush & toothpaste is not available.

F&B

What are the dining options at Paya Beach Resort?

Meals and snacks are served at our main restaurant, open from 7.00am to 10.00pm daily. Meals ordered from our ala-carte menu starts from RM13.90 upwards per person. Choose from a wide selection of dishes from healthy salads to live lobster and crab, Malaysian curries and Chinese stir-fry recipes.

We have daily buffet dinner.

For a choice of western dishes, duty free wine, beer and liquor, The Islander's Beach Club serves guests from 12pm to 12am (last order at 11.30pm).

Outside the resort, there are several smaller eateries around Paya village you can choose from. (You may want to know that prices are about the same as our restaurant). We have an official “A” rating from the government health department.

Who do I contact about special diet requirements or food allergies?

We regret to inform you that "We are unable to prepare food for anyone with any medical allergy". However presented, we are only able to prepare food according to Muslim Dietary Specifications.”

Can I make reservations for dining or onsite activities before I travel?

We advice you to make reservations in advance. Kindly email us at sales@payabeach.com to make reservations.

Is Mini Fridge provided in the rooms?

All rooms are provided with complimentary mini fridges.

Do you serve Birthday cakes?

Birthday cakes are at 1 kg. Kindly email us at sales@payabeach.com to make advance reservations

Are there any Barbeque Pits?

Yes, our resort has barbeque pits. If you wish to have a personalized Barbecue, kindly email us at sales@payabeach.com .All food for the personalized barbeque must be supplied by the resort due to religious dietary considerations.

FACILITIES & AMENITIES

Are there any safe keeping facility?

You are encouraged to use our individual safe deposit boxes located at the Reception Desk or use the safe box available in your room.

Is housekeeping available at the resort?

Yes, Rooms are serviced daily.

What amenities are included in the rooms?

Tea/Coffee making facilities, Air conditioners, Hot/Cold showers, Television, mini fridge, hair dryer, towels are all standard amenities.

Are Hair Dryers available at the resort?

Hair dryers are available in every room.

Is there Mini Fridge provided in the rooms?

All rooms are provided with complimentary mini fridges.

Is there a swimming pool?

We have a swimming pool. However, Please note that we have no lifeguards on duty. The pool is open from 9AM-7PM daily and usage of the pool is at your own risk. We have a very deep end, which boasts a depth of 2.4m. That is strictly for use by Scuba Diving Guests and only with the presence of a licensed Scuba Diving Dive Master or Instructor and only from our own Dive Centre "Divers' Cove". To view more of Paya Beach Resort's facilities, visit https://www.payabeach.com/facilities

Are there towels provided?

Towels are provided in our rooms. In order to help us conserve the environment, towels will not be changed daily during your stay at the resort. Should you need to more towels or change, please feel free to contact our reception desk. These towels are for use exclusively in the rooms only, and not allowed to use outside of your rooms.

Are there any multi-purpose hall/ meeting rooms?

Our resort offers 1 multi-purpose hall that can cater up to 120 pax and 1 meeting room that can cater up to 60 pax. If you require a LCD projector, flip charts, speakers, microphones, paper, pencils, and drinking water while using our multi-purpose hall and meeting rooms, prior reservations must be made.

Are laundry facilities available?

Yes, the charges are based on the type of clothing.

Do you have satellite televisions available?

Yes, We have 4 channels of satellite TV in the guest rooms available.

ROOMS & PACKAGES

What are the different types of Chalets that are available?

At Paya Beach Resort, we offer 8 different room categories. All our rooms come with a private balcony, air-conditioned & equipped with hot water showers. Our different room categories are Standard Chalet, Standard Beach Front Chalet, Superior Chalet, Superior (Pool View or Beach Front), Deluxe Suite Beach Front, Deluxe Chalet Beach Front, Glamping Suite and Beach Villas.

Most rooms can comfortably accommodate up to 3 adults; sharing a bed with an additional person is required.

Photos and video of our rooms and resort layout is available at https://www.payabeach.com/rooms_overview

Do you have any special packages for honeymoon and special anniversaries?

Kindly visit our website packages at https://www.payabeach.com/rates-t-Romantic_Tioman_Getaway

Can I request sea view chalet?

While requests can most certainly be made, the management of the resort reserves the right to allocate any room to the guest as long as it is the room type paid for. Allocations of our rooms are done on daily needs and availability subject to the occupancy of the resort. We appreciate your kind understanding.

Is there any bed for children?

Children will only be entitled to extra beds if the number of Adults does not exceed the number of beds per room. Beach Villas (2 to 4 adults), Standard Chalets, Superior & Superior Beach Front (4 adults), Deluxe Suites (5 adults), Deluxe Chalets (6 adults), Glamping Suite (4 to 6 adults)

Can I request a smoking or non-smoking room?

All our rooms are non-smoking rooms. However for the convenience of our guests, cigarette ashtrays are provided outside every room on the balcony table.

ACTIVITIES

What activities are available at the resort?

We provide a variety of activities at the resort. For more information kindly visit https://www.payabeach.com/activities_overview

What spa services do you provide?

Our resort provides a wide variety of spa & massages. For more information, kindly visit https://www.payabeach.com/spa_massage

Who do I contact for Dive Enquiries?

With regards to dive arrangements, kindly contact our PADI Dive Centre at diverscove@payabeach.com for your special interest requirement. Kindly note that it is our policy that all divers sent by your company/agents staying at Paya Beach Spa & Dive Resort Tioman must dive with and use the services or rent all dive equipments/boats with/from our dive centre. Should there be any breach in the resort policy; the management reserves the full right to refuse allocation of rooms and other services upon check in day at the resort.

What are the children activities at the resort?

Children can participate in Snorkeling, Jungle Trekking and Diving.

Where is the closest golf course?

The nearest golf course would be at Berjaya Tioman Resort about 20minutes boat ride away.

Can I join for a Snorkeling trip but do not snorkel?

Customers who have paid for the snorkeling trip but do not wish to snorkel may choose to ride on the snorkeling boat to Marine Park if they do not wish to snorkel. Such guests can walk around the village at the Marine Park, visit the museum there and have a snack or coffee at the hawker stalls there. Please note that guests who ride the snorkeling boat pay the full fees as those who snorkel.

Is there any age requirement for Snorkeling?

Age 6 onwards. The ability to swim and the wearing a life vest whilst on the snorkeling boat or when snorkeling is a requirement.

Am I able to rent a private speedboat for my activities?

Yes, kindly email sales@payabeach.com if you wish to do so.

Is fishing available at your resort?

Yes, however you would need to bring your own equipment to the resort.

What should I bring along for Jungle trekking?

The trip usually takes up to 3 1/2 hours conducted either in the morning or afternoon. It covers the monsoon rainforest behind the resort up to a discarded padi field taking in sights of different trees, floral and fauna; and the local birds and insects. Brief stops will be made along the cool streams. A bottle of drinking water, a towel, camera & insect repellent should be brought along. Sneakers or sandals, T-shirt or any comfortable and simple wear will do.

How much is the rental of snorkeling equipment?

Kindly email sales@payabeach.com for pricing.

TRANSPORTATION

How do I travel from Singapore/ KL to Tioman?

From Singapore cross the border to Johor Bahru and Malaysia at the Causeway and continue down Jalan Wong Ah Fook. keep an eye open for the left-hand side exit and flyover to Kota Tinggi. Continue east on the Tebrau highway and follow the signs to Kota Tinggi. From Kota Tinggi, the way north to Mersing is clearly signposted. The journey should take around 3 hours.

To get to Mersing Jetty from KL, take Sanwa Express from Terminal Bersepadu Selatan (TBS). The buses run every 2 hours from 5am to 11.30pm. Travel time is approx. 5 hours.

Sanwa Express bus schedule from Mersing Jetty is every 2 hours, starting from 9am until 8pm. The duration of the trip is the same as from KL to Mersing.

To book your bus or ferry ticket, simply click Book Now and key in your travel date. Book Now

If you wish us to book the ferry tickets in advance for you, kindly email to us at sales@payabeach.com

How do I obtain my travel vouchers?

Once you have completed your online booking, you will receive the Travel vouchers via email. Kindly email us at sales@payabeach.com if you did not receive your vouchers.

How do I go from Mersing to Teluk Gading Jetty?

Teluk Gading Ferry Terminal is in Endau town. If you are driving from JB to Mersing, the distance is about 134 kilometers. From Mersing to Endau,you have to drive another 38 kilometers north. Once you reach Endau town, you will cross a big river, the ferry terminal is on your right.